Author Archives: connieswaim

About connieswaim

Dog trainer, writer, reader, lover of fine wine

The straw that broke the dog’s back

This is the last straw.

This is a saying most of us understand. We might also say, “this is the straw the broke the camel’s back.” They both have their origins in ancient proverbs and were first seen in print in the 17th century as the feather that breaks the back of a horse.

In a theological debate on causality in the mid 1600s Thomas Hobbs wrote, “The last Dictate of the Judgement, concerning the Good or Bad, that may follow on any Action, is not properly the whole Cause, but the last Part of it, and yet may be said to produce the Effect necessarily, in such Manner as the last Feather may be said to break a Horses Back, when there were so many laid on before as there want but that one to do it.”

Thomas Hobbs would definitely understand how the effects of a pandemic such as what the world is experiencing in the first half of 2020 would be that final straw.

In Indianapolis, which is the capital of the state where I live, domestic abuse calls are up significantly and a young policewoman lost her life answering a domestic abuse call. A man in Indianapolis is accused of killing a mail carrier because she refused to deliver mail because the man had an aggressive dog.

Tempers are on edge. People who had financial issues, health issues, family problems, etc. are now dealing with the fallout of a pandemic that has changed how many of us live our daily lives. It can indeed be the final straw.straw

Dog bite cases are also up significantly in a city near me. While all of us understand that final straw and how it might affect our tempers, we rarely think about how stress affects other living creatures. Yet, many of the issues clients call me about are related to that final straw. We often also refer to it as trigger stacking. Meaning that lots of small things that might trigger stress stack up on top of each until that final small thing happens and the dog offers a behavior that the family finds unacceptable or out of character.

Let’s look at one dog. Her name is Lady. She is 7. We know nothing of her history prior to 2016. At that time she was adopted to a couple. She was noted to fence fight with other dogs and she got loose twice during that time and rushed other dogs. No injuries were reported. A few months ago the woman from that original adoption returned the dog. She and her husband had gotten a divorce and she said there had been situations of domestic abuse.

The dog was adopted a few weeks ago to a family who has never owned a dog before. It is in a new home with new people. She is not eating well and is said to be underweight. On a walk she saw another dog in the distance and began lunging and barking at the dog. When the owner tried to pull her away and get her attention she bit the owner. The bite did not require medical attention. The owner is now very concerned about whether to keep this dog and is considering returning it. When a dog bites its owner, it is very difficult for many people to get over that break of what the owner considers a sacred bond.

If we take only the last line: “dog bites owner” we immediately go down a road of how this is a bad dog, this is an aggressive dog, dogs should never bite their owners.

But, let’s look at things more closely. This is an older dog, she is over 60 pounds there could be medical issues causing her to not feel well. She had a fairly recent veterinary exam including a dental that did not find anything remarkable to note. But, it is unknown if that exam included an orthopedic exam to check for arthritis or joint issues.

She isn’t eating. Is she stressed? Is there a medical reason for her not to eat such as a cracked tooth? Does she just not like the food being offered?

The dog has been in its current home one week. It takes much longer than one week to begin to acclimate to a new home with new rules, new smells, etc. Imagine if you were sent to another country where you didn’t speak the language or understand the culture and in that first week you did something that was considered socially unacceptable in that country, but was perfectly normal in your country.

The owners have never owned a dog. Every behavior this dog offers is new to them. They have no context for that is concerning or not concerning and there are children under the age of 10 in the home.

The owners may be facing new challenges themselves due to pandemic. The stress we feel often bleeds out to the creatures around us whether they have two legs or four. Dogs are especially good at picking up on human emotions. A dog that came from a domestic abuse situation may already have negative associations with people who are exhibiting high levels of stress.

This dog already had a history of being reactive to other dogs. This means when she sees other dogs they stress her out. It seems likely this issue was not addressed in the previous home. While the dog was being boarded between owners the issue was worked on and progress was noted. The reactivity issue has its own sets of trigger stacking or straws. A dog might be slightly anxious when it sees a dog at a distance of 50 feet. It signals its anxiety by lip licking, turning its head away or trying to turn around. The owner most likely doesn’t notice these because she hasn’t been taught what to look for. The owner keeps getting closer and closer to the other dog causing this dog, who is on a leash and has zero control over the outcome to become more and more agitated.

In this instance I ask you how you would feel if you were really afraid of snakes. Every day when you went outside you saw snakes. Sometimes the snakes were far enough away to only cause mild anxiety, but sometimes the snakes would be really close. And you NEVER knew what would happen on the walk and you had zero control over it. You would start to be worried about just going out the door. You might want to go on a walk and be all excited, but you would still have that anxiety that there could be that snake. Depending on the level of your anxiety you could start screaming and shouting at the snake to go away. You might throw things at the snake to make it go away. Right as you are starting to feel your life is in danger and you need to fight the snake, someone touches you from behind and startles you. How would you react? You might turn and punch that person without realizing it is a loved one.

When a dog has a behavior issue that involves biting, growling or snapping, the owner wants to “fix” that issue. But, these issues are always the end result of a long line of other things that happened.

I ask you to look at these other smaller pieces of straw that are piling up and see if you can first take some of them away. The fewer triggers that are stacking up, the less likely the dog will be pushed over the edge. We obviously want to address the issue of this dog being so afraid of seeing other dogs on a walk that she is unable to walk in a manner that is acceptable to her owners and our society in general. But we also need to understand the dog has a lot more going on.

When your dog exhibits a behavior that is totally out of character; don’t just focus on that behavior. Become a detective. What has changed in your dog’s life? How is he feeling? Seek help immediately from a force free trainer who understands the science behind dog behavior.

For minor things maybe consider just giving the dog a break and asking yourself if you have been unusually on edge recently. Your dog may be feeding off that. My dogs certainly are. My rock steady dog Skywalker has suddenly begun resource guarding me and pushing the other dogs away from me. He has become so much clingier since I am now working from home.

Take a deep breath. Take your dog on a fun walk. Find minor issues you can solve and see if that doesn’t decrease the more concerning issues you are seeing. But, above all, seek help. Seek help if you are feeling overwhelmed. Seek help if your pet is overwhelming you.








I don’t have to physically see your dog in order to help you

Change is difficult.

It is an easy sentence to type; it is a hard sentence though to work through.

Doctors, lawyers, veterinarians and even dog trainers are trying to adapt to a world in which we are not allowed to see each other in person. Every day I encounter people who ask for help with their dog. When I tell them I can’t do in-home visits right now; but I can do video chatting or phone consulting; 99.9 percent of the time the person says she will just wait until we can meet in person. Most of us are convinced someone has to physically see the problem in order to fix it.

I am no different. I had cataract surgery in my right eye just before Covid-19 shut everything down. Four weeks after the surgery my right eye started to bother me. It watered all the time and I noticed that eye was swollen. It constantly felt irritated. The eye center that did my surgery had closed for two weeks and I decided my issue wasn’t an emergency so I waited for them to reopen. Then they didn’t reopen in two weeks, but instead offered a teledoc option. I was skeptical. I NEEDED that doctor to look into my eye with one of those fancy pieces of equipment. Instead I was given the option to take a photo of my eye as well as a video explaining what was wrong and then submit it through the online service the eye center was using.

An hour later an ophthalmologist called me and said he had no idea how to access the photo or video I submitted and would I mind just explaining it to him over the phone? My mind immediately balked. How could he diagnose my eye by just talking about it?

What option did I have? I explained all my symptoms. He asked several questions. Then asked a few more based on my answers. He said he would call in a prescription eye drop. He wanted me to use the eye drop over the weekend and he would follow up with me on Monday. He said if the eye drops didn’t help; we would look at next steps and possibly schedule an in-person consult.

Twenty-four hours later my eye feels so much better. I didn’t even realize how much it had been bothering me until it had stopped bothering me. The eye doctor was able to diagnose me and treat me just by listening to me. How was this possible?

Simple: my eye issue was not unusual or at least not so unusual that he had not seen patients with this issue in the past. He could ask the right questions to get me to provide the information he needed to determine a course of action.

People who work with animal behavior issues can do the same thing. We can listen to you and provide you with information. I don’t need to see your dog growl or lunge at another dog on a walk. I know what that looks like. I know what it looks like if a dog snaps at a toddler. I know what it looks like if two dogs suddenly don’t get along or fight over a resource. I know what questions I need to ask to find out more about what is behind different behavior issues.

Plus, believe it or not; I am not training your dog when I work with you. I am helping you change your dog’s behavior. I can work with you and help you and then you can help your dog.

Technology is amazing, but it can take a bit of getting used to. I am learning how to use Zoom and helping my clients learn how to position their cell phones so I can see their dogs. Clients can send me video which we can then review via telephone. If you live in a place where Internet connections aren’t strong; we can talk on the phone.


I can see this dog just fine through the lens of of a smart phone.

So, please don’t suffer through an issue with your pet right now. No one knows how long changes to our daily lives with continue. The longer a dog practices behaviors you are not comfortable with, the longer it may take us to help the dog change to a different behavior.

Dogs are just as stressed right now as we are in many cases. Dogs are often affected by their owner’s moods and stress levels. Also, how we live in many cases has been dramatically changed. If your dog is used to you leaving for 8 hours a day and suddenly he is with you 24/7 that is bound to cause some anxiety.

Don’t wait for the pandemic to be over to seek help for any behavior issues you are having. And if you have a puppy; many trainers are now offering virtual puppy classes to help you raise a fun and confident pup. I know people who are offering virtual nose work classes as well as virtual dog obedience.

As with any situation; choose your trainer with the same care you would your physician. I did not turn to the Internet to diagnose my eye condition. I did not pop on Facebook and ask my friends what they thought was wrong with my eye. I asked an ophthalmologist who I already had a working relationship with. I had been to the office, met the staff and knew their reputation.

You should pick your trainer the same way and now with more trainers offering virtual offerings you are not limited to someone just because he or she is local. Pick a trainer who has been through some type of educational process to be a trainer such as a graduate of the Karen Pryor Academy or a person who is the Knowledge Assessed through the Certified Professional Dog Trainer program.  You will often find these certifications listed on the trainer’s website. For example, I am a KPA-CTP which means I am a Certified Training Partner through the Karen Pryor Academy. You might also see someone with CPDT-KA, which means that person has passed testing through the Certified Professional Dog Trainer Program. Now is definitely not the time to just pick a person who says they train dogs but who can’t back up their methods or prove they have some type of positive, reward-based or scientifically proven training method. Our dogs are stressed enough as it is; we don’t need to add harsh training methods into the mix.



Am I a good dog or a bad dog?



Is this a bad dog because he got burrs in his fur on a hike and then he took the burrs out when he was sitting on his owner’s bed? Or is he a good dog for getting the burrs out of his fur on his own? 

Glinda: Are you a good witch, or a bad witch?

Dorothy: Who, me? Why, I’m not a witch at all. I’m Dorothy Gale from Kansas.

Every day I get emails or phone calls from people who tell me they have a “bad” dog. The dog does “bad” things. But, it also does “good” things which is why the owner still has the dog. The owner just wishes the “bad” things would not happen.

Meanwhile if the dog could speak a verbal language, I imagine he would be just as confused as Dorothy and say, “I’m not good or bad. I’m a dog.”

When we say a dog is bad or good, what do we mean?

Here are some Merriam-Webster definitions for bad:

  • 1a: failing to reach an acceptable standard : POOR
  • 2a: morally objectionable : EVIL
  • b: MISCHIEVOUS, DISOBEDIENT — ex: a bad dog

Seriously even the dictionary uses dog as an example of “bad.”  I need to talk to someone about that!

How does the dictionary define “good?” First, there were 15 pages of definitions for “good” so I pulled out the ones most likely meant by people who have pets when they use this word. Although my guess is most people are thinking of the last definition: “well behaved.”

  • 1a(1): of a favorable character or tendency
  • b(1): SUITABLE, FIT
  • (5): that can be relied on
  • (2): conforming to a standard
  • d(1): LOYAL
  • 2: well-behaved

So, look at these definitions and tell me what your dog is thinking when he wakes up in the morning. Is he thinking “today I am going to be a good dog?” Or is he thinking “today I am going to be a bad dog?”

Or does he wake up and say, “what’s for breakfast?”

I want to propose that the words “good” and “bad” mean nothing to your dog. Those are words you define. He does not have a verbal language so you can’t have a conversation that sounds like this, “It is bad to poop in the house. It is good to poop outside.” Or it is “bad to nip at the children, but it is good to not jump on them.”

If we go into a relationship with the dog already thinking he is “bad” then it will be difficult to help him learn a new behavior.

Instead, when you say in your head “this is a bad dog” ask yourself what exactly the dog is doing that is bad. Is there something he could be doing that you consider good? If so, can you train him to do that behavior or can you manage the situation so he can’t do the bad behavior?

For example, if you consider it bad for your dog to get in the trash, can you buy a trash can with a clip lid that latches shut? Can you put the trash can in a place the dog can’t get it? Can you truly believe your dog understands getting in the trash is bad when he has thousands of years of scavenging in his evolution?

Now, let’s think about stubborn. Does your dog wake up in the morning and say, “today I am going to be stubborn?” If you think about that, this requires a great deal of higher brain function. I would have to be aware first of what is good and bad and then I would have to deliberately chose to do what is bad. There is lots of amazing work going on in understanding animal brains right now and we are learning all kinds of amazing things. But, I don’t think we will learn that dogs can be willfully disobedient.

Instead, what I see when my clients say their dog is “stubborn” is a dog that does not fully understand what is asked or a dog that has not generalized the behavior. For example, a client says, “My dog knows sit, but he is stubborn.” When I ask for examples, I find out the dog has a great sit in the living room when no one but the owner is home, but the dog can’t sit when someone comes through the door. That dog isn’t stubborn. He doesn’t know sit works there. He has not generalized the behavior. You actually need to train him to sit at the door with someone coming through the door.

I see this in working dog examples as well. I overheard a person at a seminar say, “when I take the electric collar off my dog, she loses her mind and is so stubborn.” What that tells me is the handler didn’t actually teach the dog it could do the behavior without the e-collar. Instead the e-collar is part of the learned behavior. When you train a dog using punishment and the punishment isn’t there, then the dog wouldn’t necessarily generalize that the same game is going on. For example, if you taught the dog to sit by shocking it when it does not sit, then if the e-collar isn’t there, and you ask for a sit, the dog could think that the e-collar has to be part of the cue to sit.

People say the same thing about using treats. “My dog knows how to sit, but only when I have a treat in my hand.” Exactly, the treat in your hand is part of the cue to sit. Without your hand holding the treat, and the hand then being held in a certain position, your dog does not understand this is the same behavior. You need to train the dog that he can sit without seeing the treat or by using other forms of praise as well.

I had my dog Batman for six years and did competitive obedience with him. He had several titles. Then I learned one day he did not know the word “sit.” I was asked to say “sit” with my hands behind my back and with my eyes closed. Batman just stood there wagging his tail and staring at me.

It turns out he knew the word “sit” only in the context of my right hand being at the level of my stomach. If I said “sit” with my hand in that position, he would sit. If my hand was not in that position he would not sit. He was not bad or stubborn. He had learned a very specific set of things needed to happen for the word “sit” to work.

Words have power. If we use the words “bad,” “aggressive,” “stubborn,” etc. we are already setting ourselves up to have a poor relationship with our dog. Those words mean to us that the dog is behaving in a way we do not want. Instead, ask yourself why is the dog doing this? What does he get out of it? If he is jumping up on you and you are constantly saying “off” “bad” “down” and then pushing him, then he is getting a lot of great feedback. In his mind he is saying “you talked to me, you looked at me, you touched me. When I have four feet on the floor you ignore me completely. I love jumping up and interacting with you.”

If we use the word “aggressive” we have already decided this is a dangerous dog with really bad behavior. But, what if the behavior we called aggressive was based in fear? Would that make you feel better about your dog? If you screamed at a snake and then tried to kill the snake with a hoe, would I call you aggressive? No, you were terrified of the snake and took action to protect yourself (although please don’t kill snakes they are good for the environment). Yet, if our dog growls, lunges, snaps or bites at something that scares him (a stranger for example) then he is “aggressive” and “bad.”

Please don’t get me wrong,  a dog that is fear aggressive is an issue that needs to be worked with right away, but I find my clients feel better about helping their dog if they understand the dog is afraid rather than thinking their dog is just a bad dog.

So, is your dog a good dog or a bad dog? Or is she just Dorothy Gale from Kansas who finds herself in a land where all the rules are different?

Let’s play a (crate) game

Let’s play a game.

Imagine there is a room in your house that you must go into whenever someone else in your family leaves for the day. There isn’t much to do in the room other than sleep.

At first you liked the room because there were $50 bills in the room and you saw the bills and ran in, then someone closed the door as soon as you got the $50 bills. But now you aren’t into $50 bills. It is lonely in the room and you are worried someone might not come back to get you. You might become anxious. Maybe you pound on the door and scream to be let out. Or maybe you try and find a way out by scraping at the door or the surrounding wood. You might get so scared you poop in the room. You might begin to refuse to go into the room and if someone tries pushing you into the room you might turn and punch them.

This is often the case of a dog that was lured into its crate vs. trained that the crate was just a big fun game. This post is not about a dog with serious separation anxiety or serious crate anxiety. If your dog is injuring itself in the crate or pooping and rolling in the poop while crated, you need immediate help from a certified behavior specialist.

If your dog is reluctant to go into the crate this post is for you. This post is also for you if you are looking for a good way to crate train a future dog or puppy.

squishy face

This dog doesn’t look happy to be in his crate. You can see an uneaten dog biscuit in the background. You want your dog to LOVE his crate and you need to find a reward he finds important.

First, crates are not dens. Many people think the dog loves to be crated because it somehow reminds him of a den. A dog would always be able to get out of a den. The crate is boring box the dog can’t get out of.

Crates are also not punishment. Never put your dog into a crate when he perceives you are angry with him. This makes the crate even more stressful.

Crates are not cruel. They can save your dog’s life. Which is why teaching your dog to love his crate is important. Even if your dog has perfect house manners, it is still a good idea to crate train your dog. In the event of a natural disaster, you may need to evacuate to a Red Cross shelter that allows pets, those pets must be crated. In the middle of a natural disaster is not a good time to crate train your dog.

You may need to travel with your pet. Having a dog that you can safely crate while in a hotel room is fantastic. Young dogs or adolescent dogs may get into things they should not when you are gone, so the crate can keep them safe. Some dogs may be fine living with other dogs or cats while you are home; but there could be issues when you are gone. A crate can keep other animals safe. A crate is a great place to park your puppy or adolescent dog when he or she is annoying you and you can’t train or work with the dog in that moment.

When people first begin crate training a dog, they often toss food into the crate all the way to the back and the dog rushes in to get the food and then the person closes the door. The dog may find this rewarding at first because he gets a piece of food. But soon he is going to figure out this isn’t such a great game. The piece of food is quickly gone, and the owner closes the door as soon as the dog goes into the crate. Plus, the owner just leaves once the crate door is closed and is then gone for hours. (see first paragraph about the $50 bill).

You want to make the crate fun. A place the dog keeps wanting to come back to. I always tell clients the crate is Disneyland and the dog should want to keep getting in line for that favorite ride no matter how many times he has ridden in the past.

So, how do we make crates this fun?

We can teach the dog he has a choice. Instead of tossing treats into the crate, just stand by the crate with the door open and stare at the door.  Do NOT talk to the dog. This is the hardest part. Seriously, don’t talk to the dog. Just stare into the crate. If the dog won’t come anywhere near the crate because he already is terrified of it, move the crate to a new location and set up the environment so the dog must stay with you in that room.

If the dog walks near the crate; toss the dog a treat. Don’t make him come near the crate to get the treat, just toss it to him. If the dog comes closer to the crate toss him a treat. If the dog is willing to stand or sit near the crate, toss him a treat for looking into the crate. Many dogs will look where your eyes are pointing, which is why you want to stare into the crate. Do not point into the crate; don’t talk to the dog. You want the dog to decide on his own to go into the crate.

If the dog sticks his muzzle into the crate, place the treat just inside the crate door.

Gradually, withhold the treat until the dog offers more behavior. For example, if I have been rewarding the dog for sticking his nose into the crate, I might wait a few seconds after he sticks his nose in to see if he will stick his head in a little farther or maybe put a paw in. Then I will begin rewarding the dog for offering this behavior instead. If the dog won’t do that, I’ll keep rewarding for something else, or I’ll quit for the time being and come back later.

If your dog suddenly leaves the area, don’t call him back. See if he will come back on his own after a few minutes. You want the dog to have choice. It needs to be his choice to play the game. This is a stressful game for some dogs and they may need to take a break. If he won’t come back, consider what reward you are using. You may need to choose something tastier. The choice of treat is important. You need to pay the dog a lot to play this game. Consider meat. I also like to use freeze dried raw food as many dogs find it highly rewarding.

Keep the game short and always stop before the dog becomes too anxious.

Whenever I stop the crate game; I close the crate door so the dog can’t go in. I want the dog to be sad the game is over. I want him to be excited for the next time I open the door. Plus, if I can’t reward him when he goes into the crate; he will think the game is broken and it isn’t fun anymore. I played the crate game with a client’s dog recently. This dog has become extremely anxious in the crate. I worked on him just offering behavior near the crate and in 10 minutes he was going all the way inside. When I stopped the game and shut the crate door (with him outside of the crate) he spent several minutes nudging the crate door trying to make it open again. His owner was amazed. This dog wanted to get back into the crate.

Once the dog is happily running all the way into the crate; begin closing the door, dropping treats in and then immediately opening the door and calling the dog out. Over time walk a few paces away, come back toss some treats; open the door. Once you start leaving the dog in the crate for longer periods, leave him something to do.

You might choose to stuff a Kong with his kibble and maybe some peanut butter and freeze it and leave that for him to chew on while you are gone. Maybe you use a bully stick. You need to leave him something to chew on and which he will want to chew on. I suggest something edible like the food in the Kong or the bully stick.

WARNING: all things left with a dog in a crate carry risk. A dog could choke on something or get something stuck in his mouth. Do not leave the dog in a crate with something unless you have already tested it out and ensured it is a safe item for the dog to have while you are gone.

Basically, we want the dog to understand when you are gone the best things happen in the crate.

Here are a few other tips:

  • Spray the inside of the crate with ADAPTIL before you leave every day. ADAPTIL mimics a pheromone dogs can find soothing. You don’t need a prescription for it, and it seems to have no side affects you must worry about. Spray the crate 10 to 15 minutes before you leave
  • Change your routine. If your dog knows you will crate him as soon as your brush your teeth or pick up a purse or wallet, and if the crate isn’t fun, then the dog may start to become anxious when he sees you do these things. Pick up your wallet and don’t put him in his crate. Do other things so the dog isn’t becoming anxious before you even get to the crate.
  • Leave on classical music. There are studies showing classical music can have a calming effect on dogs. You can also look at Through the Dog’s Ear, which is a collection of music designed specially to calm dogs.
  • If your dog barks at things he sees outside, do not place his crate near a window. If you have a window facing a fenced back yard where there won’t be people moving around, then maybe your dog would enjoy looking out the window. If you live in an apartment or a home with very close neighbors, choose a crate location that ensures your dog will not be hearing a lot of noise from next door.
  • Put a camera on your dog so you can watch him while you are gone. You might be able to find out when something is happening that is causing anxiety.
  • You may need to get a different type of crate. If your dog had a bad experience in a wire crate, get a plastic crate. If you use the cue “kennel” and the dog has a negative association of that word and going into his crate; change the cue to a different word (like “crate”) and retrain the cue. Do not fall into the trap of buying a crate your dog can’t escape from. Getting a stronger crate to contain an anxious dog isn’t stopping the dog from being anxious. It just means it is trapping him more.

Again, if your dog is injuring himself while crated or while left loose in your home; or if he is causing extensive property damage while you are gone; please immediately seek the help of a veterinarian with behavioral experience or a trainer with experience working on this issue in a positive way. For seriously anxious dogs you may need to consult with a veterinarian to see if he or she thinks there is a medication that could help.

Avoid using medication to “fix” the issue. Any medication your veterinarian prescribes should be used in conjunction with training your dog to love his crate. That way you can stop the medication if you retrain the dog to love his crate.

If you can take time to make your dog’s crate experience fun, then you will never have an issue putting him in the crate when needed. You may need to take some vacation time to work with the dog, so you don’t have to just stuff him into a crate if he is truly anxious. Or find another way to contain him that causes less anxiety until you can teach him to love going into his crate.

Again, this is advice is for dogs that you may be in the process of crate training or dogs with only mild anxiety. If your dog has a serious issue in a crate or when left alone, please seek immediate help.




Snakes! Why did it have to be snakes?

Today I am angry.

Two people called me within a 24-hour period about issues with their dogs. One person is on the verge of returning his dog to its original rescue, where it would most likely have to be euthanized due to aggression issues and the other person already returned her dog to a shelter after being told by a trainer the dog was dangerous. That dog also may not make it out of the shelter as now someone has gone on record saying it is dangerous.

Both of these people did the right things: they reached out to trainers and even to a person who calls herself a behaviorist for help with the dogs. Unfortunately, the information and actions from these trainers was extremely outdated and not based on best practices as outlined by the American Veterinary Society of Animal Behaviorists.

What we know about how behavior works; how animals interact with their environment and what roles ethology plays in behavior has changed dramatically in the last 20 years. We know wolves don’t live in packs the way we thought they once did and that the term “alpha” does not accurately reflect how wild wolves live. Plus we know domestic dogs are not wolves and to try and even compare them isn’t reflective of the dog’s behavior. Yet, lots of people still think their dog is the “alpha” who is trying to dominate them because a trainer told them that was the case.

Countries are banning the use of shock collars and prong collars because they have been shown to cause serious behavior issues. Sadly, the United States is not one of those countries. You can walk into any pet store and buy a collar that will shock your dog; a choke chain that can easily strangle it or a prong collar that will pinch its neck. In my area the trainers who use these devices have big billboards and lots of clients.

Let me tell you about these two dogs.

Case #1. A 2-year-old Labrador adopted from a lab rescue. The dog has always been a little fearful of strangers, but was great with his family. The family immediately took the dog to obedience school and did both Levels I and II of a well-known school. The obedience school was great; but it did not address the dog’s fear issues and the dog started growling at people who entered the home. On walks the dog shakes when approached by strangers and will hide behind whomever is walking it.

The family consulted their veterinarian (which is awesome); but the vet recommended a person who calls herself a behaviorist (which anyone can do) but she certainly isn’t certified through anywhere. But, she sounds impressive on paper. She told them that the issue was the dog was allowed on the furniture and they were playing tug with the dog. She advised them to stop both immediately stating the dog was learning to be dominant by being on the furniture and that playing tug was making the dog more aggressive. She also told them to start the dog on Prozac. She provided no follow up and other than the advice on not being on the furniture or playing tug; she gave the owners no other information on how to work with their fearful dog.

The owners stopped playing tug (which everyone, including the dog had previously enjoyed) and stopped letting the dog on the couch, which everyone had also enjoyed. Neither of these issues ever involved the people the dog was fearful of, which was strangers.

The dog did not get better and started to become worse and nipped a person in the family’s home.

They contacted a second trainer who advised them to put the dog in a prong collar and teach the dog a down/stay. When guests visited, the people were told to make their dog stay and if it didn’t they should heavily correct it by jerking up on the prong collar repeatedly until the dog went back into a down. The trainer has an impressive website that guarantees results. There are lots of amazing looking photos of obedient dogs doing nothing but remaining still.

Three days ago the 14-year-old daughter was working with the dog and asked it for a stay, when it broke the stay she corrected it with the prong collar and the dog launched at her and tried to grab her arm. The family was obviously upset as the dog had previously been “overall sweet” with the family.

The family called the rescue they got the dog from two years ago and said they wanted to return it. The rescue asked me to go and see the dog, which is how I came into the picture.

Case #2: A couple went to a local shelter and adopted a dog that was wiggly in the kennel and beloved of the staff. The first night they had it the dog jumped onto their bed and snuggled between them, often waking in the night to gently lick their fingers.

The couple had previously had a dog that bit their neighbor requiring extensive medical treatment for the neighbor. They wanted to make sure they started off on the right foot with this dog. So, the day after they adopted the dog, they took it to a trainer who advertised a temperament testing service so people could get a better idea of whether their dog was “safe” or not.

The dog became nervous when they got to the training facility and backed away from the first person it met and gave a soft growl. The head trainer then came in and took the dog outside and tied it to a fence. She backed up and then ran toward the dog waving her arms and yelling. The dog lunged forward to the end of its leash barking. The woman did this two more times. By the third time, the dog was lunging, barking, growling and showing all of its teeth at the woman. The trainer told the couple the dog would bite and that she would be happy to “prove” it to the couple by putting on a bite suit and letting the dog attack her on the next approach. The trainer said she wouldn’t even go near the dog now without a bite suit and told the owners they would have to untie the dog from the fence. When they untied the dog it jumped on them and licked their faces. The dog was wiggly with them.

The trainer told them the dog was dangerous and aggressive and because it showed this behavior it was not something they could fix. She said the dog was a liability and they should return it immediately and then she tried to sell them one of her puppies that she was training.

This trainer’s website sound impressive. She has a long list of accomplishments in the military and police world with dogs and service dogs.

The couple was not comfortable with what the trainer did, but because of her impressive website and due to their past experience with a dog that bit, they took the dog back to the shelter. The staff was astounded to hear what the trainer had said. They said the dog had been introduced to children, lots of strangers and all kinds of people and had always been happy and wiggly.

After returning the dog the couple worried about whether they had done the right thing and somehow found my name and called me.

We are a litigious society. If a dog is returned to a rescue or a shelter with a bite history or a label of “aggression” that shelter or rescue has to assess its liability risk if they adopt that dog back out again. Both of these dogs are now at serious risk of euthanasia simply because their owners, who thought they were being proactive, went to trainers who provided bad advice.

The first family has spent more than $3,000 on training in two years. They are reluctant to spend more; especially on me since I was up front and said all of my advice would be completely opposite of what they had been told by the previous two trainers. The family is concerned their dog will bite someone and they will be sued. It is a legitimate concern. They wanted me to guarantee that I could help the dog and make him “safe.” I cannot do that. There is no guarantee a dog won’t bite, especially a dog that has been practicing a behavior for two years and one in which the behavior is escalating.

The problem with both cases is no one addressed what was causing the issue in the first place. Both dogs were fearful. New people and strange environments made them nervous. They were not being “dominant” or “bad.” They were scared and the only way for them to communicate that fear was to growl or bite. Both dogs probably started life offering lesser stress signals such as yawning or lip licking, but over time most likely learned people didn’t listen to those very well, but people did listen to growling or biting. Over time the dog will start with those behaviors because they work for the dog.

So, let’s think of this in a different way.

snakeImagine you are a person who is afraid of snakes. Not just a little afraid, but so afraid you almost can’t breathe if you see a snake. If you see a snake, you want to rush forward and kill it before it can hurt you. You come to me for help because now you are afraid to go outside because there could be a snake out there.

I put you in a chair and I bring in a big snake. If you try and get out of the chair I punch you. I continue to punch you until you remain seated in the chair while the snake comes into the room. Later when the snake is gone, I put you back in the chair and I approach you and you jump up and punch me before I even get close to you.

Or I tie you to a fence and I pick up a snake and I run toward you yelling and waving the snake. You can’t get away because you are tied to the fence. You think you could be about to be killed by this scary snake. So, you rush forward and scream back at me and say you will punch me if I get too close to you.

You threatened me with bodily harm. Are you a bad person?

To help dogs with serious anxiety, stress or fear issues, we have to deal with the cause of that issue, not the reaction to the issue.

What if you were in a huge room with lots of exits and I brought in a tiny snake. If you left the room, then I would leave with the snake and come back with a drawing of a snake instead. If you stayed in the room I would give you $50. I would continue to give you $50 every time you looked in the general direction of the snake. If the snake was too scary or overwhelming you could leave the room via one of the exits. Over time you would realize that you had choices. You weren’t being forced to deal with the snake and the snake was very small. You were also getting rewarded for just glancing at the snake. If you chose to come closer to the snake on your own, you would get rewarded again. If you didn’t come closer to the snake that would be ok as well. We have lots of time to work with the snake. Or maybe I would suggest you go to a psychiatrist. Maybe your fear of snakes is so bad that you might need medication or we would need to find a different way for you to overcome your fear of snakes. But, we would go slow and find the best way for you to get over that fear of snakes.

Here is some information from the AVSAB’s Position Statement on Punishment: “AVSAB’s position is that punishment1 (e.g. choke chains, pinch collars, and electronic collars) should not be used as a first-line or early-use treatment for behavior problems. This is due to the potential adverse effects which include but are not limited to: inhibition of learning, increased fear-related and aggressive behaviors, and injury to animals and people interacting with animals. AVSAB recommends that training should focus on reinforcing desired behaviors, removing the reinforcer for inappropriate behaviors, and addressing the emotional state and environmental conditions driving the undesirable behavior.”

Here is some information from the AVSAB Position Statement on Dominance: “AVSAB is concerned with the recent re-emergence of dominance theory and forcing dogs and other animals into submission as a means of preventing and correcting behavior problems. For decades, some traditional animal training has relied on dominance theory and has assumed that animals misbehave primarily because they are striving for higher rank. This idea often leads trainers to believe that force or coercion must be used to modify these undesirable behaviors. In the last several decades, our understanding of dominance theory and of the behavior of domesticated animals and their wild counterparts has grown considerably, leading to updated views. To understand how and whether to apply dominance theory to behavior in animals, it’s imperative that one first has a basic understanding of the principles.

“Even in the relatively few cases where aggression is related to rank, applying animal social theory and mimicking how animals would respond can pose a problem. First, it can cause one to use punishment, which may suppress aggression without addressing the underlying cause. Because fear and anxiety are common causes of aggression and other behavior problems, including those that mimic resource guarding, the use of punishment can directly exacerbate the problem by increasing the animal’s fear or anxiety.”

When you look for a person to help you with a behavior issue with your pet ask the person what types of training methods they use and why. If they use the words “dominance” or “alpha” consider walking (or running) away. Trainers should be able to tell you why they use a training method, who backs up that method and what scientific underlying principles apply to the training method.

I encourage anyone looking for a trainer to read (and reread) both AVSAB position statements and use that information to ask questions.




Is your dog stubborn?

“My dog is stubborn.”

“My dog knows ‘sit’ but he only does it when he wants to.”

‘My dog doesn’t listen.”

These are all common sentences I get from clients. They want clear communication with their dog, and they are not achieving that so it must be the dog’s fault.

What we think of as stubborn or a dog that is mad at us is often a dog that just has no idea what we want. We may think our instructions are clear. But, if the creature we are speaking to doesn’t understand the instructions, then it appears the creature is uncooperative.

Let me share my experience at the office of an eye surgeon. I have a macular hole in my right eye. This is a small break in the macula. The macula provides the sharp, central vision we need for reading, driving, and seeing fine detail. To correct this issue, surgery is needed in which a gas bubble is inserted in my eye to stabilize the hole.

I’m already stressed just being there. The thought of surgery is scary and thinking about someone cutting into my eye and inserting a gas bubble is causing me much angst.

The eye technician had to do many tests before I met with the specialist. I am certain this woman went home and complained about how uncooperative I was and how I could not follow even the simplest of instructions. I am sure she said, “she knew what I was asking her to do, she just didn’t do it.” Sounds familiar right?

She also most likely called me angry as I ended up saying something to her in a harsh voice, which is totally not like me. I am generally very cooperative and eager to please. I want people to like me.

How did this happen?

I was already stressed walking into the room. My brain was going a hundred miles an hour thinking of all the “what ifs.” I was having difficulty processing the instructions for the tests because I was having difficulty keeping my focus and not thinking “what if.” There were a lot of tests requiring precise instructions in order to do them correctly. I am an A student. I want to ace any test. But I wasn’t sure what the scoring was or what the tests were showing, so I had no idea if I was doing the tests correctly or if they were showing something bad about my eyesight. What if I was going blind?

The longer this went on, the more difficult it was for me to process the information and to understand the nuances of the technician’s language.

My right eye can’t see well at all right now and it stresses me. She was trying to find out exactly what I could see by showing me lines of letters. I couldn’t see the letters clearly enough to tell what they were. I explained that when I had been to my own eye doctor a few weeks ago I had to get to the second largest line, but instead of starting there, she went up from the bottom and I kept having to say I couldn’t make out the letters clearly. Every line was “what about this line?” Finally, she said “are you sure you can’t make out anything on this line?” I wanted to please her, so I squinted hard and said “maybe an A.” She said, “good can you read anything else on that line?” I was encouraged by the “good”, so I ventured “L.”

“I’ll take it,” she replied.

I let out a huge sigh. I got it right. She was pleased with my performance.

Then she said again, “I’ll take it.” Now I’m confused. The second time she said, “I’ll take it”, her voice sounded harsh. I perceived her as unhappy with me. What had I done wrong? She reached her hand toward me, which made me flinch back and said “I’ll take it” in very enunciated language as if maybe I just was not understanding her. Then she said, “I’ll take the glasses.” I was using what could be described as opera glasses to look at the lines on the screen. The device covered one eye, so the exposed eye was what was taking the test. When she said “I’ll take it” she meant she wanted me to give her the glasses.

I could tell by her body langue that she was super irritated with me, which stressed me out even more. She gave me back the device and did another test with it. She asked me to flip down a tab on the side. Her only instructions were “see the tab on the side? Flip it down.”

I did that. It turns out there were two ways I could have flipped it down; to either the right or the left. I chose right. She said, “Flip it down so it covers the eye hole.” Yikes, I was doing everything wrong. I thought I understood what she was asking me to do, but I clearly wasn’t.

Finally, we got to the questions portion of the testing. I thought I would surely do better on this.

Question one: When did you have your Lasik surgery?

Answer: I am not 100 percent sure, 8 to 10 years ago.

Question: You don’t know when you had the surgery?

Answer: no.

Question Who did the surgery?

Answer: I can’t remember.

Question: you have no idea who did your surgery?

Answer: No, I only met them once.

What my brain is doing: Oh my God. I can’t remember. By her tone she is implying I should remember, and other people remember so I must be stupid. Am I stupid? Do I have a memory issue? Am I going blind and having a memory issue?

Question: Did you bring you reading glasses?

Answer: no

Question: You did not bring your reading glasses?

Answer: I followed every instruction I was given. My instructions were to bring my photo ID, my insurance card and my sunglasses. I was not asked to bring my glasses.

I said the above in a much harsher tone than I would normally use. I snapped at this woman. I immediately gave a weak smile toward her and dipped my head down. I wanted her to know I didn’t want to hurt her or take this argument further. I needed her to just back off a bit.

It was now time for the eye drops to dilate my eyes. Have you seen the movie A Clockwork Orange? There is a scene where a man has his eyes forced open and must watch horrible things. He can’t close his eyes. Her fingers were like that. My head was pushed back in a head rest and she had her fingers vice gripping my eyes open and dropping eye drops in. She got a second bottle and did more drops and as soon as the second liquid hit my right eye I jumped and took a deep breath because it hurt.

“That second one may sting” she said as she walked away.

If two people speaking a common language can’t even understand each other, think about what your dog must be experiencing if you are asking him to do something he really doesn’t understand or doesn’t understand in the context you are asking the question.

You ask the dog to sit, he doesn’t do it, so you ask him again as if maybe he just wasn’t understanding you the first time. Like the technician questioning me again every time I answered no when she thought I should be saying yes. That was frustrating and it is frustrating for your dog as he understands he got something wrong by your body language and voice. He isn’t being willfully disobedient. He is not sitting because he didn’t process the information in the way you think he did. Maybe you haven’t explained the question as clearly as you think you did or maybe there is so much going on around you, the dog isn’t able to hear your question the same way he might when nothing else is going on around you.

If your dog walks away from you or snaps or growls at you. He is not being a bad dog. He is being a very frustrated or very scared dog. If you keep scaring or frustrating him, he won’t get better, he will get worse. Instead, take a step (or 10) back and find out where your dog can work with you again. Can you make the problem easier for the dog to understand?

Often people say, “he knew he was wrong because he immediately came back and licked my face.” This is often an appeasing type of gesture. The same ones I gave to the technician: a smile and loose body language. It is the dog’s polite way of saying he doesn’t want this to escalate, but he needs you to know that this is all very stressful and to please stop doing whatever it is.

Then what if you punish the dog by doing something that hurts or scares him such as yelling at him, hitting him or pushing him? Kind of like me getting the scary eye drops I didn’t know where going to hurt. At that point I was done trying to please this woman or take her stupid tests. I wanted out of there.

Instead she left me in a time out. She said the dilation would take about 10 minutes and then the doctor would be in to see me. I tried a weak smile as she left, and she looked back and said, “you have to close your eyes for the dilation to really work” and shut the door.

I am now in a room with my eyes shut freaking out over the last half hour of stressors. I could certainly use something to occupy my mind. Maybe some music? Or someone periodically coming in to ask how I am doing. Was there a time limit I was supposed to keep my eyes closed and how do I know when it is up if I can’t see a clock?

By the time the eye doctor entered the room, I had to use all my will power not to either bolt out the door or burst into tears.

And he asks me AGAIN who did my Lasik surgery and when it was. I STILL don’t know the answer. And it turns out to have absolutely nothing to do with my macular hole. He told me that was just bad luck and old age.

He takes as bunch of equipment and puts it close into my face and starts calling out numbers to another technician sitting in a corner and she starts inputting those numbers. I don’t know what the numbers mean. Are they good numbers or bad numbers? I am practically shaking by the time he is done and says, “well other than the hole, your eyes are healthy.”

By the time we get to the point of setting up a surgery I am so ready to leave that I practically run out the door.

I don’t want to go back. I don’t want to work with those people again. They gave me no incentive to cooperate. Their questions were not clear (to me) and I repeatedly was exposed to pain or uncertainty.

That same day I worked with a dog that had a very hard time concentrating. I was trying to see if he could target my hand. He did great at first until he suddenly started backing away from me every time, I presented my hand. The more I worked with him, the farther he backed away. No matter how I asked the question “do you want to touch my hand?” he said, “this makes me nervous.”

I learned the dog had gone through repeated medical treatments in which the owner had used treats to get the dog to come into stressful situations.

I immediately stopped asking the dog to target my hand. Instead I tossed out a toy and rewarded him if he looked at the toy, then rewarded him for stepping closer to the toy and then touching the toy. In less than 5 minutes he was repeatedly touching his nose to the toy. So, he understood  we were playing a game and what the rules were, but he was telling me he did not trust the outcome of the game when I wanted him to touch my hand. He had already learned that some body positions meant something scary was about to happen to him.

The next time you think, “my dog is bad” or “my dog is stubborn” consider finding a new way to ask the dog the question you think he is not answering correctly. Are you sure he understood the question? Did a lot of stressful things happen to him that day? Is there a lot going on in the environment around you? You may be 100 percent sure the dog understood what you meant but if you get the wrong answer, the dog is most likely answering the question he thought you asked.





You can make that vet visit less stressful

Taking your pet to the veterinarian is stressful. The more serious the issue, the more likely you are to be worried. Your dog can easily pick up on your stress, but he won’t understand what the cause of that stress is all about. He could; however, begin to associate the veterinarian’s office as the place your stress increases. This may make your dog become more agitated about going to the place that makes your nervous.

Now, think about walking through the vet’s doorway from your dog’s perspective. Your dog’s nose is powerful. Your dog possess up to 300 million olfactory receptors in his nose, compared to about six million in your nose.  And the part of a dog’s brain that is devoted to analyzing smells is, proportionally speaking, 40 times greater than ours.

My guess is a dog walks into a vet’s office and immediately wonders why it smells scary. He can smell other dogs who are scared. He may smell a deceased animal. He will smell other animals that are not dogs. There will be medical smells. Your dog will know if other dogs before him were having a bad day.

If a dog (or any animal) is continually stressed every time he visits the vet, he could become more and more anxious. That could lead to struggling when examined, growling, snapping or worst-case scenario biting someone. Some clients become so embarrassed by their dog’s behavior, they stop going to the vet. This is never a good solution. Or the vet says the dog can’t come back due to safety concerns or states the dog is aggressive. Some owners are told their dog would be better off if it were euthanized.

Let’s face it; there are a LOT of emotions on both sides of the exam table. Veterinarians and their staff are often in tiny rooms with anxious animals and most of them have been bitten or at least threatened numerous times in their careers. From personal experience, I can say once you have been bitten by a dog, it is very difficult to put that aside.

While veterinarians get a wonderful education in veterinary medicine; not all of them get a good education in animal behavior and what drives animals to do different things. They may not get a lot of course work in animal stress signals or how to make the world less stressful for their patients.

Luckily, the world is changing. Veterinarians and their staff members are now getting more and more education on how to make an animal’s experience less stressful. You are now seeing more and more veterinarians’ offices using words like “low stress,” or “fear free.” There are now organizations which will certify a practice or an individual in that practice as having completed course work to learn best practices in how to reduce the stress of an office visit.

I am not going to go into the differences between the certifications. The two which seem to have the most followers are the Fear Free Certification Program and the Low Stress Handling University. The American Animal Hospital Association (AAHA) announced the Fear Free Certification Program at its annual conference in 2016. The Low Stress Handling is based on the work of the late Dr. Sophia Yin.

“Fear Free is all about creating an environment that helps reduce the feelings of fear, anxiety, and stress in our patients by promoting a considerate approach and gentle control techniques in a calming environment, which results in an experience that is much more rewarding and safe for our patients, our clients, and the entire veterinary health care team,” said Dr. John Talmadge. Talmadge announced the new certification program at the AAHA conference. The protocol was developed by Dr. Marty Becker.

I urge all of my clients who have dogs experiencing serious behavior issues at a veterinarian’s office to ask their vet about ways to reduce the animal’s stress. Ask your vet if he or she knows about the above organizations. If he or she does not, ask if they can refer you to a practice where the guidelines are being implemented. Search for veterinarians, vet techs or entire practices in your area that are advertising Fear Free or Low Stress environments.

Unfortunately, many people live in areas where this movement has not caught on. That doesn’t mean you can’t be proactive about how your pet is treated when he visits the vet’s office. It is tough to do though. We are taught to respect people who are in authority and when you are at a vet’s office, that person is the authority. It can be difficult to speak up. When my youngest dog, Falcon, was 4 months old, the veterinarian stopped me from offering treats to him while he was getting puppy shots. The vet said I had a German shepherd and I couldn’t “coddle” them or they would grow up to be “mean.” He said I had to “show the dog who was boss.” I would like to say I calmly explained how outdated his views were and asked him to please step away from my puppy. But, I didn’t to my very GREAT regret.

Instead I never went back to that vet. Of course this is not helpful to him or any other clients that he sees. Don’t be like me.

Tips for dog owners:

Take treats to your veterinary visit and don’t let anyone talk you out of giving the treats to your pet (unless of course there is a medical reason the animal can’t have food). Think big such as chicken, hot dogs or cheese. Take a can of cheese whiz. You need your dog to think super amazing food falls from the sky when he is at the vet’s office.

Be proactive and let your vet know if your pet has places he does not like being touched. If your dog is stressed when he sees other dogs or cats, ask your vet if there is a different door you can come in, so your dog doesn’t have to see the other animals in a waiting room.

If your vet says your dog must be muzzled, get your own basket muzzle and train your dog to LOVE wearing it prior to ever going to the vet’s office. Then muzzle your dog yourself before going into the exam room.

Do not let anyone drag your dog by his leash or by his collar to force him to do something such as getting up on the scale for a weight check. Show your dog some treats and see if he will willingly step on the scale or ask if the weight is important for that visit and just skip it.

If there are more than three people in the room (including you) see if the extra people can step outside. Ask people not to corner your dog, but instead have them toss some treats to the dog (do not have the treats in the hand and force the dog closer). This may make the dog come over on his own and relax more.

If your issue is not related to your dog’s body temperature, ask if they can skip the rectal thermometer or ask if the vet can get a different type such as one that goes into the dog’s ear instead.

Buy a bandana and spray it with ADAPTIL (also seen as DAP) about 10 minutes before your vet visit and then put the bandana around the dog’s neck. Consider spraying your own clothes as well. ADAPTIL is a calming product that has been shown to be extremely effective in calming some dogs down. Vet offices that have gone Low Stress or Fear Free generally have ADAPTIL diffusers going all of the time.

If your dog becomes agitated, especially if he is growling or seriously struggling, find out if the appointment can be postponed or moved to a new location. Sometimes taking a dog to a larger area will help. Try moving the dog to the floor if he is on an exam table, or if he is on the floor try moving him to an exam table (with some type of non-slip covering). Obviously, if you are experiencing an emergency, you will need to do whatever you need to in order to ensure your pet is ok.

Once your dog’s exam is over, ask the staff to stay for a few extra minutes and just calmly toss the dog some treats. That way the dog may realize great things happen after the scary things.

Tips for Veterinarians and staff

Understand animal communication and stress indicators. Your patients can’t talk to you in an easy to understand verbal way. But you can learn to read their body language better. There are many simple things you can do such as not making direct eye contact or not trying to be a “friend” to the dog by trying to pet it or love on it.

falcon lip lick

Lip licking can be a big sign of stress in a dog. Know how dogs communicate their anxiety in order to help them be less stressed during a vet visit.

Don’t corner scared animals or try and force them to do something. If you take a few minutes to see if the animal will cooperate then the next time that animal visits your job will be easier and it will make up for the extra time you are spending.

If you do not have animal treats (and I mean good ones and not the icky dry dog biscuits) in your exam and waiting rooms, stop what you are doing right now and get some.

Take a good look at your waiting room. If you have security cameras in the room review the footage and see what is happening before your patient enters the exam room. The more agitated the animal is before he even gets to see you, the more agitated he will be once in the room with you. Put up barriers or offer barriers for owners to set up between them and other pets to block line of sight. You can make inexpensive barriers out of corrugated board and tape. Have a side of your waiting area designated for cats/small pets and one for dogs so the dogs aren’t scaring the cats or becoming over aroused at seeing the cats.

What happens after the client leaves your exam? If she goes right to a counter in the middle of a crowded waiting room to pay, is that ramping up the other animals in the waiting room? Could the client pay in the exam room and walk out a different door to exit the practice?

Do an analysis on how much time you spend trying to do an exam on a scared animal or how often you or your staff are injured. Many people are resistant to a low stress handling approach because it may take more time. However, it may save you time and save you lost work due to injury.

If you can’t do one of the certifications; that doesn’t mean you can’t make things better. Reach out to the nearest board-certified behavioral veterinarian in your area and see if he or she might come and do a training course on animal behavior and stress signals.

If that isn’t possible see if there are any trainers in your area who work with serious behavior issues. Just make sure the trainer you choose is a positive, reward-based trainer only. If you need to know why, just look at the Position Statements put out by the American Veterinary Society of Animal Behavior. I have done programs for numerous veterinary practices. I have a list of veterinarians I can use as references as well. So, ask anyone you consider if he or she has references you can check for their qualifications.

I offered to go to the veterinary practice that scared Falcon and talk about canine behavior and easy ways they could change their practice to help dogs have a better experience. I offered to do this for free. No one took me up on the offer.

The better experience a pet has at the vet’s office, the more likely your pet will be to have a continued great relationship with the veterinary community. If your pet is continually stressed at the vet’s office, it is very likely your pet’s behavior will deteriorate over time.

It is in all of our best interests to ensure animals are cared for safely and humanely.

I have written a separate blog post as a companion to this one detailing my recent veterinary experiences with Falcon. I hope it will help illustrate why it is important to make your dogs experience the best one possible when at the veterinarian’s office and how wonderful it is to work with veterinarians who understand how to work with anxious pets.